On Kaufland Global Marketplace the customer buys from you, so the invoice comes from you as well. This guide sets out what Kaufland says about customer invoices, the upload, the payment note and Kaufland’s own monthly invoice to you, as of 7 October 2026. Every rule comes from Kaufland’s own pages; the sources are at the end. Where Kaufland says nothing, we say so.
Who invoices the customer
Kaufland is clear: “As a seller, you are responsible for invoicing the end customer.” The one exception is the deemed supplier model, described further down. In that case Kaufland invoices the customer and you do not upload anything for those orders.
What goes on the invoice
- Language. You do not have to use the national language of the customer. In an audit, local authorities may ask for the invoice in their language.
- VAT. The VAT must follow the law of the customer’s country. Background in our guide VAT and OSS on Kaufland.
- No links to your own shop. In Kaufland’s words, “your invoice must not contain any other web addresses or links to your own shop.”
- The cflox note. Payments on Kaufland are handled by cflox GmbH, and the invoice must carry a note that the customer should not pay into your account. Kaufland gives this German wording: “Achtung! Bitte veranlassen Sie keine Zahlungen auf unser Konto. Die Bezahlung erfolgt an die cflox GmbH.” In English: please do not make any payments to our account; payment is made to cflox GmbH.
Extra items per country
| Country | Extra item on the invoice |
|---|---|
| Poland | Your BDO number |
| Czech Republic, Slovakia | The recycling fee for electrical equipment |
| France | The eco-participation for electrical equipment and furniture |
| Spain, Netherlands | Your EPR numbers |
Which EPR numbers you need in each country is explained in EPR on Kaufland: the registration numbers you need per country.
Uploading the invoice in the Seller Portal
Kaufland asks you to upload an invoice for each order in digital form. In the Seller Portal you open Order management, click “Show details” on the order and use the upload field there.
What Kaufland does not state: a deadline for the upload, or that the upload is contractually mandatory. Its wording is a request. There is a practical reason to do it anyway, see the ticket rate below.
Uploading through the Seller API
If you work with your own system or a tool, the Kaufland Seller API has endpoints for invoices:
GET /order-invoiceslists invoicesGET /order-invoices/{id_order}/{id_invoice}fetches one invoicePOST /order-invoices/{id_order}uploads an invoice as a base64 PDF; onlyapplication/pdfis acceptedDELETEon the same path removes an invoice
The response contains the field is_marketplace_deemed_supplier, which tells you whether Kaufland invoices the customer for that order. More on the API in our Kaufland Seller API guide.
Invoices and your ticket rate
If no invoice is uploaded, the customer will most likely open a ticket with the reason “invoice”. Such tickets do not count in the adjusted seller ticket rate if an invoice was already uploaded when the ticket was opened. Kaufland’s target for the ticket rate is below 1%. Uploading every invoice keeps these tickets out of your figures. More in Kaufland seller performance.
On Kaufland.es there is one more rule: you must answer a customer’s request for an invoice within 5 working days.
Deemed supplier: when Kaufland invoices
The deemed supplier model applies EU-wide in two cases: you are not based in the EU and ship from a location in the EU, or the goods ship from outside the EU and are worth €150 or less. Kaufland then invoices the end customer in the national language and gives you a monthly tax credit per country of storage. You do not upload invoices for these orders. Since 15 June 2026 offers under €150 net shipped from outside the EU are deactivated.
Kaufland’s own monthly invoice to you
- The invoice for the previous month is available on the 1st of each month.
- Commission is calculated on the price including shipping.
- If you ship from abroad, no sales tax is charged on the commission.
- The basic fee appears on the invoice for the month after next.
- Fees for the EPR Service and the eco-fees it passes on are also on this invoice.
- For Kaufland.pl the basic fee is charged in PLN, for Kaufland.cz in CZK.
The “Your Bookings” report shows all movements on your account. For the amounts, see Kaufland fees; for the full route to selling, sell on Kaufland and the registration documents.
What Kaufland does not say
We found no statement from Kaufland on an upload deadline, on whether the upload is contractually required, on how business buyers request a VAT invoice, or on the exact menu where you find Kaufland’s own invoices. If one of these matters to you, ask Kaufland seller support.
Where Sellgrip fits in
Sellgrip is software for Kaufland sellers. It connects through the Kaufland Seller API and shows your orders and payouts in one place, so you can match what was sold with what was paid out. Opportunities lists Kaufland bestsellers you do not sell yet and popular items where your price is not competitive. Sellgrip is free for up to 100 products in one Kaufland country. Sellgrip does not create or upload invoices; you do that in the Seller Portal or with your invoicing software.
