How punctually you deliver, before a cancellation fee applies.

1. 1

   Sellgrip reads your orders

   At every sync, with shipping deadline, status and cancellation reason. Sellgrip also stores every tracking number you report through Sellgrip.

2. 2

   You see where you stand

   Each figure sits next to its limit, and it says whether that is Kaufland’s target or a guideline from Sellgrip.

3. 3

   You open the order

   Mark an overdue order as shipped in Orders before it weighs on the rate any further.

Three figures

“Shipped late”, “Cancellation rate” and “With tracking number”, each with “… of …” below it and its limit, such as “Kaufland’s target: below 1%”.

At least …, reported via Sellgrip

Kaufland does not return tracking numbers. Sellgrip then counts the ones you reported through Sellgrip, as a floor.

Kaufland’s assessment

Kaufland’s own figure for the last full month, as in the Seller Portal.

Orders that count

Each order has a reason, such as “Deadline passed”, “Shipped after the deadline”, “Cancelled by you” or “No tracking number”, and an “Open” button.

All Protect tools