Frequently asked questions

A Kaufland seller account and your API keys from the Seller Portal. You create a Sellgrip account for free, with no payment details.

The client key and secret key are in the Seller Portal under Settings › API. Sellgrip checks the keys with Kaufland, then loads your orders and offers.

Yes. After you connect, Sellgrip gives you a short tour and shows what it found first in your shop. After the first sync you see which bestsellers you do not sell yet and what needs doing today.

Sellgrip reads the data of your seller account. It changes something only when you trigger it, for example by marking an order as shipped or changing a price. Automatic pricing with Pricing rules runs only if you turn it on yourself.

Encrypted with AES-256-GCM. We do not display them again after they have been entered, and we delete them as soon as you disconnect or delete your account.

Only in data centres in the European Union: Cloudflare Durable Objects, D1 and R2 with the EU as storage location. We make an encrypted backup in the EU every day.

For the data from your Kaufland seller account you are the controller, and we process it only on your behalf. This is governed by the Data Processing Agreement under Art. 28 GDPR, which you accept when you register. More in the privacy policy.

Free up to 100 products in one Kaufland country, Pro at €39 a month or €348 a year, and Business at €89 a month or €708 a year. All prices are plus VAT, and you get an invoice for every payment. You pay by the size of your catalogue, never a share of your revenue; see pricing.

Up to 100 products, one Kaufland country and one user, with today’s list, shipping orders, answering tickets and your profit per product. No payment details, no minimum term.

You choose Pro or Business, add payment details in Stripe and use the plan with every feature for 14 days. Three days before the trial ends, we send you an email. If you cancel before the trial ends, you pay nothing and your account continues on Free.

Through Stripe, with iDEAL | Wero, card, Apple Pay, Google Pay, PayPal, Bancontact or SEPA Direct Debit. You pay monthly or yearly; yearly gives you 3 months free on Pro and 4 on Business.

Yes, with one click in the settings. Your plan then runs until the end of the paid month or year; after that you keep using Sellgrip for free.

Kaufland flags bestsellers you do not list, and popular items whose price is not competitive. Sellgrip puts those flags next to your catalogue, without a forecast of its own. Opportunities are in Business, including the 14-day Business trial.

Only if you want it to. The automatic mode of Pricing rules is being switched on account by account; you turn it on yourself and it stays within your limits, never below your break-even. With Smart Pricing, missing costs or old market data it changes nothing, after three errors in a row it turns itself off, and the emergency stop ends everything at once.

All nine Kaufland marketplaces: Germany, Austria, Czechia, Slovakia, Poland, France, Italy, the Netherlands and Spain. You connect your Kaufland account once, and Sellgrip reads all countries through it. The dashboard, CSV exports and alerts are in your language: English, German, Dutch, Czech, Slovak, Polish, French, Italian or Spanish.