Daily work
Ask your shop what needs doing today.
Grip is the assistant in Sellgrip. Ask in plain words about your orders, returns, tickets, profit, Buy Box or opportunities. Grip answers with your own figures and names the screen they come from.
Cancelling before the trial ends costs nothing. Connecting takes 2 minutes
Gripassistant for your shop
Which orders still need to go out today?
Grip looked at your orders
There are 3 orders left to ship today. The first by 14:00.
- Cat tree XLDE14:00
- Yoga mat 6 mmAT18:00
- Water bottle 1 lDE18:00
Source: Orders
Grip is an AI and can make mistakes.
What you can ask Grip
Orders
Which orders still need to go out today?
Grip lists the open orders with their dispatch deadline and says which still have no shipping label.
Returns
Which returns have been open for more than a week?
Per return the item, the reason the buyer gave and how long it has been open.
Tickets
Which tickets are still waiting for my reply?
The tickets that have waited longest first, with the time you have left. A draft reply if you ask.
Profit
What did I keep last month?
Revenue, commission, shipping and ads, and what is left after your fixed costs, from Profit and loss.
Buy Box
Where have I lost the Buy Box?
Who is in front now and at what price, and whether you can win it back above your break-even.
Opportunities
Which opportunities fit my categories?
Bestsellers that are not on Kaufland yet, with what you keep per item in the best country.
Also payouts, stock, price history, the ad limit per product and how a screen or setting in Sellgrip works. In the dashboard, Cmd or Ctrl and J opens Grip anywhere.
A reply to a ticket, ready to take over
Ask Grip for a reply to a ticket. Grip reads the buyer’s question and the order and writes a draft in the buyer’s language.
With “Take over” the draft goes into the ticket’s reply field. Change what you like and send it yourself. Grip never sends anything.
Ticket for order Cat tree XL31 h left
Buyer, Kaufland.deHello, when will my cat tree be shipped? I would like it before the weekend.
Draft by Grip
Hello, thank you for your message. Your cat tree goes to the carrier today. As soon as the parcel is on its way, you will see the tracking at your order on Kaufland. Kind regards
Take overRewrite
Reads along, changes nothing
- Only your own data
- Grip reads what you see in Sellgrip, from your account. Nothing from other sellers.
- No buyer data to the AI
- Buyers’ names, addresses, email addresses and phone numbers are removed before a question reaches the language model.
- Servers in the EU
- The language model is Claude by Anthropic, through Amazon Bedrock on AWS servers in the EU. No data goes to Anthropic.
- An AI can make mistakes
- Every answer says which screen a figure comes from, so you can check it with one click. When Grip does not know, it says so and does not make up a number.
- Changes nothing
- Grip sends, saves and changes nothing in Sellgrip or on Kaufland. You take over a draft reply and send it yourself.
Questions per day
- Free5 questions a dayEnough for the morning question.
- Pro30 questions a dayFor questions all day long.
- BusinessUnlimitedWith normal use. Also during the trial.
A question counts once, even when Grip reads several screens for it. The count starts again every day at midnight. See pricing
Questions about Grip
Which plan includes Grip?
All of them: Free 5 questions a day, Pro 30 and Business unlimited with normal use. See pricing.
Can Grip change anything in my shop or on Kaufland?
No. Grip only reads. It prepares a draft reply to a ticket; you take it over and send it yourself.
Where do the answers come from?
From the same data as the screens in Sellgrip: orders, returns, tickets, profit, payouts, Buy Box, opportunities and stock. Every answer names the screen, with a link.
What happens to my questions?
Questions and answers are kept with your account for 30 days, without buyer data. The language model runs through Amazon Bedrock in the EU; Anthropic receives no data.
Can I try Grip without an account?
Yes, in the demo. There you ask about the sample shop, with sample figures.
Related tools
Try Grip in the demo.
Ask the sample shop your questions, without an account. Or connect your own shop and ask about your own orders, profit and opportunities.